Niva Overseas

Niva Overseas   Introduction The high employee attrition rate is a challenge that Business Process Outsourcing (BPO) industry is struggling to deal with. Many BPOs have employee retention as one of their top priorities. After all, it is easier and cheaper to retain an employee than to constantly train new ones. BPOs have tried a number of methods to reduce employee attrition. Some of these have been successful while others have not. In this article, we will take a look at some of the best practices for reducing employee attrition in BPOs.     D efinition of Attrition    Attrition is the reduction in staff that a company experiences due to employees leaving the company. Resignations, retirements, and deaths are the three main types of attrition. Attrition can also be classified as voluntary or involuntary. Voluntary attrition is when employees leave the company of their own accord. This can be for a variety of reasons, such as pursuin...

BPO Business Process Outsourcing (BPO) is a cost-effective way for companies to outsource certain business functions to a third-party provider. One of the most common functions that companies choose to outsource is sales. BPO can help companies increase their sales by providing them with access to a larger pool of potential customers, as well as  BPO expert sales professionals who can help close deals. One of the main benefits of BPO for sales is the ability to expand the company's customer base. BPO providers have access to a global network of potential customers, which can help companies reach new markets and increase their revenue. Additionally, BPO providers often have experience working with customers from different cultures and backgrounds, which can help companies navigate cultural differences and close deals with international customers. Another benefit of BPO for sales is the ability to access expert sales professionals. BPO providers often have a team of ex...

With the rise of remote working, the BPO industry is facing a range of new security threats. While remote workers have the benefit of flexibility and convenience, there are risks associated with working outside the office that need to be taken into account. In this blog post, we'll explore the security risks of remote work in the BPO industry and how to mitigate them. Introduction to Remote Working in the BPO IndustryWith the introduction of remote working in the BPO industry, companies need to take extra security measures to ensure data safeguards. This could be done through the implementation of call center security protocols, such as encryption, multi-factor authentication, and access controls. Companies should also train call center staff on data security best practices, such as proper password management and secure data storage procedures. Implementing these measures can help reduce the risk of call center data breaches and protect customer data from potential mali...