India a favourable destination for BPO

To cement India's position as a preferred global outsourcing destination, the government has liberalised guidelines for voice-based BPOs removing the distinction between domestic and international units as well as permitting interconnectivity between all types of OSP centres.

Broadly, the rules would allow global companies, say an airline, with a voice-based centre in India to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously

Moreover, the restrictions on data interconnectivity between any BPO (business process outsourcing) centre of the same company, a group company or any unrelated company has been done away with, allowing for massive flexibility in resource management for BPO operations

The connectivity norms have also been eased for remote call centre agents, in any location, to link with customers.

All in all, the measures would lead to major cost savings and significantly improve utilisation for BPOs, positioning India as a favourable hub for IT-enabled service operations.

"In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity.

The connectivity norms have also been eased for remote call centre agents, in any location, to link with customers.

All in all, the measures would lead to major cost savings and significantly improve utilisation for BPOs, positioning India as a favourable hub for IT-enabled service operations.

"In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity.

The connectivity norms have also been eased for remote call centre agents, in any location, to link with customers.

All in all, the measures would lead to major cost savings and significantly improve utilisation for BPOs, positioning India as a favourable hub for IT-enabled service operations.

"In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity.

As many as 95 per cent of the respondent said it helped in reducing the compliance burden and cost of doing business in India, and an overwhelming majority felt it will help in making IT services more competitive globally.